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The Xerox Star and its successor the Xerox Daybreak, despite their technological breakthroughs, did not sell well due to its high price, retailing at US$16,000 per unit (equivalent to $54,000 in 2023). A typical Xerox Star-based office, complete with network and printers, would have cost US$100,000 (equivalent to $335,000 in 2023).
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ACS was ranked at number 341 on the 2010 Fortune 500 list. [2] Founded in 1988, by Darwin Deason, ACS operated in nearly 100 countries, generating over $6 billion annually. As of September 2009, ACS employed approximately 74,000 people. [3] On September 28, 2009, Xerox Corporation announced plans to acquire ACS in a $6.4 billion transaction. [4]
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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]