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If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account.
Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.
Desktop apps, like Outlook, Thunderbird, and Mac Mail, can access AOL Mail using POP. Copies of your email download to the app, so actions in the app won't affect your account. One POP setting, however, will delete email from your account when it's downloaded. To disable the "delete emails from server" option, contact your app manufacturer.
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Microsoft Outlook is a personal information manager software system from Microsoft, available as a part of the Microsoft 365 software suites. Primarily popular as an email client for businesses, Outlook also includes functions such as calendaring, task managing, contact managing, note-taking, journal logging, web browsing, and RSS news aggregation.
POP moves the message from the email server to the local computer, although there is usually an option in email clients to leave the messages on the email server as well. IMAP defaults to leaving the message on the email server, simply downloading a local copy. POP treats the mailbox as a single store, and has no concept of folders
Outlook for Windows (also referred to as New Outlook) is an email client developed by Microsoft. It is a replacement of the preloaded Windows Mail , Calendar apps and the contact management People app on Windows 10 and 11 , and is shipping as default with all versions of Windows 11 since 2024, beginning with version 24H2 .
One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.