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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
The modern contact centre includes automated call blending of inbound and outbound calls as well as predictive dialing capabilities, dramatically increasing agents' productivity. New implementations of more complex systems require highly skilled operational and management staff that can use multichannel online and offline tools to improve ...
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
Also simply application or app. Computer software designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user. Common examples of applications include word processors, spreadsheets, accounting applications, web browsers, media players, aeronautical flight simulators, console games, and photo editors. This contrasts with system software, which is ...
In telecommunications, the term call processing has the following meanings: . The sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call. [1]
The magazine said that the book was not easy to read, but that it would expose experienced programmers to both old and new topics. [8] A review of SICP as an undergraduate textbook by Philip Wadler noted the weaknesses of Scheme as an introductory language for a computer science course. [9]
2. (Computer science) Is a collection of data items that can be read and processed by a computer programme, with multiple records contained within a file or dataset. [10] 3. Is a collection of a fixed number of variables known as fields, with each field having its own identifier and data type across a given row.