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The modern contact centre includes automated call blending of inbound and outbound calls as well as predictive dialing capabilities, dramatically increasing agents' productivity. New implementations of more complex systems require highly skilled operational and management staff that can use multichannel online and offline tools to improve ...
In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
Also simply application or app. Computer software designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user. Common examples of applications include word processors, spreadsheets, accounting applications, web browsers, media players, aeronautical flight simulators, console games, and photo editors. This contrasts with system software, which is ...
Another type of dialer is a computer program which creates a connection to the Internet or another computer network over the analog telephone or Integrated Services Digital Network (ISDN). Many operating systems already contain such a program for connections through the Point-to-Point Protocol (PPP), such as WvDial .
Network architecture is the design of a computer network.It is a framework for the specification of a network's physical components and their functional organization and configuration, its operational principles and procedures, as well as communication protocols used.
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2. (Computer science) Is a collection of data items that can be read and processed by a computer programme, with multiple records contained within a file or dataset. [10] 3. Is a collection of a fixed number of variables known as fields, with each field having its own identifier and data type across a given row.