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A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact.
Chief customer officer (CCO) - Responsible in customer-centric companies for the total relationship with an organization’s customers; Chief data officer (CDO) - Responsible for enterprise-wide governance and utilization of information as an asset, via data processing, analysis, data mining, information trading and other means
Chief content officer: CCO: Responsible for developing and commissioning content for broadcasting channels and multimedia exploitation Chief creative officer: CCO: In one sense of the term, responsible for the overall look and feel of marketing, media, and branding. In another sense, similar to chief design officer. Chief customer officer: CCO
Chief customer officer, the executive responsible for the total relationship with customers; Chief culture officer, the executive position responsible for cultural alignment of a company, described in a 2009 book by Grant McCracken; Civilian Communications Officer, a position in the Central Communications Command of London's Metropolitan Police ...
It typically involves activities relating to marketing, sales, logistics, product development and customer service to drive business growth and market share. As a corporate officer position, the CCO generally reports directly to the chief executive officer (CEO) and is primarily concerned with ensuring the integrated commercial success of an ...
Thus, commercial management plays a significant role in shaping the business landscape of an organization, using mutual cooperation to drive growth and innovation in an increasingly competitive market.The Chief Commercial Officer (CCO) is the highest official responsible for monitoring and directing the activities and growth of the organization ...
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In 2013, Gass joined department store Kohl's as chief customer officer, and in 2015 became the company's chief merchandising and customer officer. [10] In 2017, she was promoted to be the CEO-elect. [11] In May 2018, Gass officially became Kohl's CEO. [10] In 2018, Gass was named to Fortune magazine's list of most powerful women. [12]