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Hamburger University's mission is to become an “organizational culture hub, introducing a continuous education process for the value chain and transforming knowledge into actual business results.” [2] Hamburger University students take courses about restaurant operations, leadership skills, customer service, operations, and procedures.
Restaurant serving positions require on-the-job training that would be held by an upper-level server in the restaurant. The server will be trained to provide good customer service, learn food items and drinks, and maintain a neat and tidy appearance.
ServSafe is a food and beverage safety training and certificate program administered by the US National Restaurant Association.The program is accredited by ANSI and a US nonprofit called the Conference for Food Protection. [1]
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Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Associate, bachelor, and graduate degree programs are offered in restaurant management by community colleges, junior colleges, and some universities in the United States. [ 1 ] One hierarchical system for organizing a restaurant's kitchen staff is the brigade de cuisine system developed by Auguste Escoffier (1846–1935).
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