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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021. [210] The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [211]
Outsource Partners International (OPI) is an outsourcing company specializing in finance and accounting outsourcing (FAO) services. The company was originally established in 2002 through the acquisition of a big four accounting firm's (KPMG) Business Process Outsourcing (BPO) division and itAccounts.
Marsh BPO will be absorbed in McCamish Systems. [12] [13] In January 2012, Infosys BPM acquired Australia-based Portland Group for about AUD 37 million. [14] Portland Group provides strategic sourcing and category management services. [15] In December 2009, Infosys BPM acquired Atlanta-based McCamish Systems for about $38 million. [16]
Inshoring – picking services in the same country; Bestshoring or rightshoring – picking the best country for offshoring; Business process outsourcing (BPO) – outsourcing arrangements when entire business functions (such as finance, accounting, and customer service) are outsourced.
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.
Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, [2] including customer care, sales, collections, back office and technical support. [3] Atento was the largest provider in Latin America, and among the top five providers globally, based on revenues in 2015. [4]
Body shopping is the practice of consultancy firms recruiting workers (generally in the information technology sector) in order to contract their services out on a tactical short- to mid-term basis. IT services companies that practice body shopping assert that they provide real services (such as software development) rather than the "sham" of ...
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