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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
Outsource Partners International (OPI) is an outsourcing company specializing in finance and accounting outsourcing (FAO) services. The company was originally established in 2002 through the acquisition of a big four accounting firm's (KPMG) Business Process Outsourcing (BPO) division and itAccounts.
The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021. [210] The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [211]
Kelly Services, Inc. (formerly Russell Kelly Office Service and Kelly Girl Service, Inc.) is an American office staffing company that operates globally. [ 2 ] [ 5 ] [ 6 ] [ 7 ] The company places employees at all levels in various sectors including financial services , information technology , and law. [ 5 ]
The founders launched Deel after encountering difficulty hiring international workers for their previous ventures. [8] Deel launched after entering the Y Combinator startup accelerator in 2019. [9] The company then raised several rounds of funding. In May 2020, venture capital firm Andreessen Horowitz led a $14 million Series A round. [10]
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
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