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  2. Vehicular metrics - Wikipedia

    en.wikipedia.org/wiki/Vehicular_metrics

    if area is too small, vehicle becomes difficult to use Fuel economy: mpg (US) mpg (imperial) l/100 km and km/L economics, range greater is better (mpg and km/L), lower is better (L/100 km) must be specified on new vehicles for sale in the US and UK Maximum g-force(s) g or ft/s 2: g or ft/s 2: g or m/s 2: acceleration, braking (safety) higher is ...

  3. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    An example of this would be a milk package that is said to have ten percent more milk for the same price will result in customer satisfaction, but if it only contains six percent then the customer will feel misled and it will lead to dissatisfaction. Examples: In a car, acceleration. Time taken to resolve a customer's issue in a call center.

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [ 12 ] ).

  5. Quality, cost, delivery - Wikipedia

    en.wikipedia.org/wiki/Quality,_cost,_delivery

    Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.

  6. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  7. Etsy (ETSY) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/etsy-etsy-q4-2024-earnings-170013354...

    That's the experience we envision for our evolved services, driven by the insights from our powerful models. As the flywheel spins, these personalized experiences become even more refined and ...

  8. Starbucks (SBUX) Q4 2024 Earnings Call Transcript - AOL

    www.aol.com/starbucks-sbux-q4-2024-earnings...

    Image source: The Motley Fool. Starbucks (NASDAQ: SBUX) Q4 2024 Earnings Call Oct 30, 2024, 5:00 p.m. ET. Contents: Prepared Remarks. Questions and Answers. Call ...

  9. Dispatch (logistics) - Wikipedia

    en.wikipedia.org/wiki/Dispatch_(logistics)

    In a tow truck example, the card might be labeled with the tow car's radio identifier, "Downtown 6" and may be labeled with the vehicle number or data about the capabilities of the specific tow car. It might give a weight capacity, show the unit as a flat bed or cradle snatcher, or mention the unit carries a can of Diesel fuel.

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