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Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.
The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS).
ITXC Corporation (Internet Telephony Exchange Carrier) was a US-based wholesale provider of voice over IP internet-based phone calls. It was cofounded by Tom Evslin and his wife Mary in 1997 with seed money from AT&T and VocalTec (Nasdaq: VOCL). [1] In 2000, it had the largest internet telephony network in the world [citation needed]. The ...
Retail customers of an ITSP may use traditional analog telephone sets attached to an analog telephony adapter (ATA) to connect to the service provider's network via a local area network, they may use an IP phone, or they may connect a private branch exchange (PBX) system to the service via media gateways.
Instead of using dedicated, hardware-based VoIP devices, such as IP phones, analog telephone adapters, or integrated VoIP/Internet access routers, services are provided via a web page and the facilities of the user's computer or hand-held device for accessing and operating a locally attached headset and microphone. [1]
The first version of H.323 was published by the ITU in November 1996 [4] with an emphasis of enabling videoconferencing capabilities over a local area network (LAN), but was quickly adopted by the industry as a means of transmitting voice communication over a variety of IP networks, including WANs and the Internet (see VoIP).
Federated VoIP is a form of packetized voice telephony that uses voice over IP between autonomous domains in the public Internet without the deployment of central virtual exchange points or switching centers for traffic routing.
One difference between a Plain Old Telephone Service (POTS), and Voice Over IP is the way they are registered for 9-1-1 Emergency Services. With POTS, the telephone number is forever associated with a single address and that address is registered with the appropriate regional 9-1-1 database.