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Compassion and empathy sound like synonyms, but they're two different skill sets. Here's how and why to hone both qualities, according to psychologists.
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Negative emotions at work can be formed by "work overload, lack of rewards, and social relations which appear to be the most stressful work-related factors". [17] "Cynicism is a negative effective reaction to the organization. Cynics feel contempt, distress, shame, and even disgust when they reflect upon their organizations" (Abraham, 1999).
Compassion fade is the tendency of people to experience a decrease in empathy as the number of people in need of aid increases. The term was coined by psychologist Paul Slovic. [39] It is a type of cognitive bias that people use to justify their decision to help or not to help, and to ignore certain information. [40]
A more recent summary is available in a single-author book titled Everyday Mind Reading: Understanding What Other People Think and Feel (2009). [25] A discussion of the mirror system as it pertains to empathy and empathic accuracy is found in Marco Iacoboni's Mirroring People: The Science of Empathy and How We Connect with Others (2009). [26]
Pre-existing biases can lead to listening to someone else's argument for its weaknesses, ignoring its strengths. This can lead to a competitive advantage in a political debate, or by a journalist to provoke a strong response from an interviewee, and is known as "ambushing". Individuals in conflict often blindly contradict each other.
Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...
There is an impressive history of research suggesting that empathy, when activated, causes people to act in ways to benefit the other, such as receiving electric shocks for the other. [17] These findings have often been interpreted in terms of empathy causing increased altruistic motivation, which in turn causes helping behavior.