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Either way, (877) 289-6418 is the best number available to reach a real person. There is no way, at least here my part of the USA, to contact a local UPS office directly. I was told by 2 customer service reps on different calls that the local offices are set up only to make outgoing calls.
Speak directly to customer service representative. 877-289-6418, option 4 (other) I just was able to speak to a live UPS person about my delivery issue (3 failed delivery attempts, even though I was home, and now being returned to sender). Found out the identity of the sender, contacted sender, and make alternative arrangements.
Customer Service: How to Reach a Person. The UPS Media Relations Team has a hotline for journalists writing about UPS at (404) 828-7123. Option 1 will connect you with Customer Service at the UPS Corporate office. Asking the 1-800 robot to speak with an agent no longer works. Neither does pressing "0" repeatedly while on the automated phone line.
This is an unofficial community where people can discuss and ask questions regarding UPS related topics. This is not a complaint department nor a substitute for customer support. Any issues or concerns should be dealt with through official UPS Customer Service.
Adding another customer service number for people to try: 800-877-1760 I’ve had luck using this number to get a live person. As far as helpfulness goes, still zero. I’ve been pestering UPS for over a month now trying to get info on my lost package - a family heirloom antique mirror.
Actual person!!!! Calling UPS customer service is a nightmare. They give you the run around and go out of their way to keep you from being able to speak with an actual person. Call 1-800-PICK-UPS and say "Tracking". The robot will then prompt you to put in a tracking number..... do so and you will then receive your tracking status.
Then speak gibberish over and over until they ask for a full tracking number. Then say random letters and numbers until they say, “is your number [this and that]” and then say no. And that got me on hold for a real person. So there’s my guide, hope it helps. Archived post.
Not easily. You can either call 877-289-6418 and choose option 5 or say “manager complaint” at the published number 800-742-5877. Source: I’ve had to use both numbers in the past week for a pretty big shipping issue. When you call the number and it asks why you called say: returning call. 45K subscribers in the UPS community.
There's different reasons as to why. Your best bet is to call the help desk at 877.289.6418. Navigate to either the ups.com or my choice option. Tell them that your packages are requiring signature and you want to see why be shown how to remove.
Call the UPS number, go through the option of checking your tracking. Once the message starts telling you your status, say Customer Service or Representative. That should put you through to a person. I had to call customer service a few times about 2 weeks ago for an issue. I was able to get a person using the above method. 1. Award. lilpoopsik.