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Empathy – Awareness of others' feelings, needs and concerns. The competencies in this category include: Understand Others – Sense others' feelings and perspectives; Develop Others – Sense others' development needs and bolstering their abilities; Service Orientation – Anticipate, recognize and meet customers' needs
Empathy and sympathy are often mixed up, but they're totally different emotions. A psychotherapist explains the key differences between the two reactions:
Empathic concern is often confused with empathy. To empathize is to respond to another's perceived emotional state by experiencing feeling of a similar sort. Empathic concern or sympathy includes not only empathizing, but also having a positive regard or a non-fleeting concern for the other person. [2]
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Sympathy is the perception of, understanding of, and reaction to the distress or need of another life form. [1]According to philosopher David Hume, this sympathetic concern is driven by a switch in viewpoint from a personal perspective to the perspective of another group or individual who is in need.
Empathy is all about putting yourself in other people’s shoes, and this phrase shared by Cassine does exactly that. 32. “My heart can hear it in your voice.” ...
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