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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
Salesforce also made smaller acquisitions throughout 2019, 2020, and 2021, which included ClickSoftware for $1.35 billion, [114] consulting firm Acumen Solutions for $570 million, [115] CRM firm Vlocity for $1.33 billion, [23] privacy compliance startup Phennecs for $16.5 million, [116] and robotic process automation firm Servicetrace for an ...
Cirrus Insight is a customer relationship management (CRM) platform that integrates Salesforce with third-party services, including Gmail and Microsoft's Office 365. [3] [4] The application was the first on Salesforce's AppExchange application marketplace to integrate Gmail with Salesforce.com, and it was the top-ranked application on the site for five months in 2012.
Ribbit for Salesforce was a software service built on the Ribbit Platform that linked mobile voice communications to email, SMS text messaging, and Salesforce CRM. Ribbit for Salesforce was voted “Best Mobile App of 2008” by Salesforce customers. [11] Sales professionals could use Ribbit for Salesforce to save voicemail, email, SMS text ...
Salesforce Marketing Cloud is a digital marketing automation and analytics software and services platform developed by Salesforce. It was founded in 2000 under the name ExactTarget . The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding.
Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE, DB2 1981 Salesbox CRM: Salesbox CRM 2019 2019 SaaS: JS, React: yes Web, iOS, Android: PostgreSQL ...
SalesforceIQ (formerly RelateIQ), a subsidiary of Salesforce.com, was an American software company based in Palo Alto, California [1] Acquired by salesforce.com in 2014 for close to $400 million, [ 2 ] the company's product was retired in 2020.
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth.