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Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional. [3]
Central Desktop is offered in two editions - Workgroup and Enterprise. [14]In February 2010, the company released version 2.0 of its software, Central Desktop 2.0. New features in Central Desktop 2.0 include an online file viewer that supports more than 200 different file types, improved wiki navigation and the ability to convert any file type into a downloadable PDF document.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
SupportDesk is a service desk software tool [1] for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. [1] It has an open design which can be extended. [2]
Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
If you find yourself unable to log in, you may have one of the problems addressed in the following paragraphs. If none of them seem to apply, ask for help at the help desk. The login link is obscured If you cannot click on the login link, for instance because it is obscured by other text, use this direct link to the login page. It may be ...
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