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  2. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for ...

  3. White-collar worker - Wikipedia

    en.wikipedia.org/wiki/White-collar_worker

    In addition, the work tasks have blurred. "White-collar" employees may perform "blue-collar" tasks (or vice versa). An example would be a restaurant manager who may wear more formal clothing yet still assist with cooking food or taking customers' orders, or a construction worker who also performs desk work.

  4. Service delivery framework - Wikipedia

    en.wikipedia.org/wiki/Service_delivery_framework

    A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.

  5. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    When services are provided by myriad teams or suppliers, ensuring seamless service delivery to the business or organization being served presents a challenge. To sustain the benefits, strong operational and commercial governance are essential. According to research, service integration and management needs to address and overcome four key ...

  6. AOL Mail - AOL Help

    help.aol.com/products/aol-webmail

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  7. Blue-collar worker - Wikipedia

    en.wikipedia.org/wiki/Blue-collar_worker

    In contrast, the white-collar worker typically performs work in an office environment and may involve sitting at a computer or desk. A third type of work is a service worker ( pink collar ) whose labor is related to customer interaction, entertainment, sales or other service-oriented work.

  8. “You Can’t Make This Up”: 30 Retail Workers Recall Their ...

    www.aol.com/50-retail-workers-share-t-090028086.html

    Image credits: VonYellow To find out how this conversation started in the first place, we reached out to Reddit user Professional_Song419, who invited retail workers to share their "you can't make ...

  9. Service delivery platform - Wikipedia

    en.wikipedia.org/wiki/Service_delivery_platform

    The Service Delivery Platform, whose power comes in large part from the quality and acceptance of these supporting standards, is rapidly gaining acceptance as a widely applicable architectural pattern. In industry today multiple definitions of Service Delivery Platform (SDP) are used with no established consensus as to a common meaning.

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