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To its mobile telephone business customers BT Group provides a 1571 Voicemail service, which is similar to the service provided to landlines. Calling parties can leave messages when the mobile telephone is switched off, when it is in an area of reduced coverage, when it is on another call, or when the call is not answered within a fixed number of rings.
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Non-BT Discount Scheme—Internet Services incorporating unmetered access up to and including 5p for BT customers 0844 01x xxxx to 0844 09x xxxx Currently unused: 0844 1xx xxxx 0844 2xx xxxx to 0844 9xx xxxx Up to 4.26p a minute (plus VAT), varies daytime/evening/weekend, from BT landline, other providers may charge more; up to 42p a minute ...
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For example, for 0844 numbers they would typically state: "calls cost 5 pence per minute from a BT landline, other providers and mobile operators may charge more." As other landline providers and mobile operators often charged significantly more than the tightly regulated BT amount, there was considerable potential for bill shock and confusion.
The call price for 0844 and 0871 numbers from a BT landline is the revenue-share premium and no additional markup, by regulation. From landlines other than BT, the call price for 0844 and 0871 numbers is usually higher than from BT landlines as those other operators add their own unregulated markup on top of the revenue share.
Lists of numbers allocated to BT exchanges in the UK, including London, are available online, and enable the exchange associated with a given number to be found, if applicable. [4] Locations of exchanges, given a postcode in their catchment area, are also documented.
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.