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Just keep in mind that the IRS has been overwhelmed with inquiries during the pandemic, with millions of Americans clogging up the phone lines to ask about their tax refunds, stimulus payments and ...
THE TAKE: Yellen is emphasizing improvements in customer service at the IRS as a key selling point for last year's $80 billion investment over a decade to beef up the IRS' tax collections, audits ...
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A bipartisan commission was created with several mandates, among them to increase customer service and improve collections. [51] Congress later enacted the Internal Revenue Service Restructuring and Reform Act of 1998 , which mandated that the agency replace its geographic regional divisions with units that serve particular categories of taxpayers.