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While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
In 2007, the ADP Brokerage Service Group was spun off to form Broadridge Financial Solutions, Inc., removing about US$2 billion from ADP's total yearly revenue. [11] ADP distributed one share of Broadridge common stock for every four shares of ADP common stock held by shareholders of record as of the close of business on March 23, 2007.
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Account executive is a role in sales, advertising, marketing, and finance involving intimate understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies. [1]
Broadridge was founded in 1962 [5] as ADP Brokerage Services Group, [9] a business unit [6] of the American payroll processing company Automatic Data Processing (ADP). [5] Operating as ADP's shareholder communications division, [10]: 27 [11] it initially served one client by processing an average of 300 trades per night. [9]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Generally, a client will remain with one account manager throughout the account's duration. Account managers serve as the interface between the customer service and the sales no in a company. [1] They are assigned a company's existing client accounts. The purpose of being assigned particular clients is to create long term client relationships.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.