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  2. Service blueprint - Wikipedia

    en.wikipedia.org/wiki/Service_blueprint

    The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service .

  3. Message sequence chart - Wikipedia

    en.wikipedia.org/wiki/Message_Sequence_Chart

    Dynamic process creation in an MSC; Message exchange: horizontal arrow. Control flow: horizontal arrow with the 'call' prefix, dashed arrow for reply symbol, method and suspension symbols in between. Call operation in an MSC; Timers: start, cancel, time out. Time interval: relative and absolute with a dashed vertical arrow. Time constraint in ...

  4. Swimlane - Wikipedia

    en.wikipedia.org/wiki/Swimlane

    A Swimlane was first introduced to computer-based Process Modeling by IGrafx in 1993 and trademarked in 1996. It may also be referred to as a functional band (as it is in Microsoft Visio 2007) and is used in the same way, to create a cross functional flowchart to map a process within the functional units of a business. [3]

  5. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  6. Data-flow diagram - Wikipedia

    en.wikipedia.org/wiki/Data-flow_diagram

    A data-flow diagram is a way of representing a flow of data through a process or a system (usually an information system). The DFD also provides information about the outputs and inputs of each entity and the process itself. A data-flow diagram has no control flow — there are no decision rules and no loops.

  7. Contact AOL customer support

    help.aol.com/articles/account-management...

    Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

  8. Business Process Model and Notation - Wikipedia

    en.wikipedia.org/wiki/Business_Process_Model_and...

    Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [4]

  9. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    Under this school of thought, each flowchart is of a certain level (between 0 and 4) based on the amount of detail the flowchart contains. A level 0 flowchart represents the least amount of detail, and usually contains one or two steps. A level 4 flowchart represents the most detail, and can include hundreds of steps.

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