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OVO Energy is a major energy supplier based in Bristol, England. It was founded by Stephen Fitzpatrick and began trading energy in September 2009, buying and selling electricity and gas to supply domestic properties throughout the UK.
In 2018, OVO Energy acquired one of its competitors, Spark Energy. [4] In 2020, OVO energy was fined £8.9 million for overcharging customers since 2015. [5] In March 2021, OVO's practices were found to have caused detriment to 240,563 customers totaling over £2m, and the company was required to pay redress of over £2.8m – the highest ...
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Dispute Systems Design (DSD) involves the creation of a set of dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts.
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Under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, if an energy company fails to resolve a complaint through their own customer service efforts they will be required to advise the consumer of an approved ADR body. Ofgem is the Competent Authority responsible for approving ADR entities in the energy sector.
The business has seen several changes of ownership from 1996, and the SWALEC brand has been used for retail gas supply as well as electricity. Today National Grid runs the distribution network business, and SWALEC Contracting is a trading name of OVO Energy. The name SWALEC is a syllabic acronym of 'South Wales Electricity'. [1]