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In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
OAG is a global travel data provider with headquarters in the UK. The company was founded in 1929 and is operated in the USA, Singapore, Japan, Lithuania and China.It has a large network of flight information data including schedules, flight status, connection times, and industry references such as airport codes.
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Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.
Starting from 0.8% in 2012, Southwest's flight cancellation rate had tripled to 2.4% by 2022. The airline had also had higher cancellation rates than other major airlines. Meanwhile, their flight on time rate had slid to its lowest level in 10 years. [12]
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