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ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Change management (ITSM) Change management auditing; Cherwell Software; Cmdbuild; Communications & Information Services Corps; Computer-aided facility management; Computer-aided manufacturing; Computer-aided process planning; Computer-integrated manufacturing; Computerized maintenance management system; Configuration management database ...
HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [1]
The transport method (XML, JSON, etc.) is not defined, rather the meaning and name of specific data stores is outlined to facilitate a common schema between vendors and customers and tools providers. The first commercial SAM tool to encapsulate ISO 19770-3 was AppClarity by 1E. Since then K2 by Sassafras Software has also encompassed 19770-3.
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
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