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IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
ITSM is how IT teams manage the end-to-end delivery of IT services to customers. One example of ESM is building a service desk that could be used by all teams across the organization. ESM builds on IT workflows so they can better manage service demand and delivery with a service management tool.
Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams implement CSI as an ongoing step in their IT service management (ITSM) process.
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
ITIL service transition employs best practices to shift services to production effectively, safely, and efficiently. This guide will review the benefits and key principles of ITIL service transition, as well as roles and processes that ensure success.
What is Jira Service Management? With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable widget.
A service catalog helps your customers understand what issues your team can solve resulting in less off-base requests and clear expectations of how you can help. This article shares what a service catalog is, tips for catalog management, and more.
Major incident management (often known here at Atlassian simply as incident management) is the process used by DevOps and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state.
Improve customer service, streamline your request process, and reduce service requests at your organization. Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course.