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  2. Customer Identification Program - Wikipedia

    en.wikipedia.org/wiki/Customer_Identification...

    In July 2016, FinCEN enacted new rules regarding beneficial ownership: [2] Financial institutions must collect from the legal entity customer the name, date of birth, address, and social security number or other government identification number (passport number or other similar information in the case of foreign persons) for individuals who own ...

  3. Know your customer - Wikipedia

    en.wikipedia.org/wiki/Know_your_customer

    Know your customer places a costly burden on businesses operating in the financial industry, especially smaller financial companies, where compliance costs are disproportionately heavy. [21] Customers may feel the information requested to be intrusive and burdensome, and may choose not to enter the business relationship as a result.

  4. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see continual improvement processes as a meta-process for most management systems (such as business process management, quality management, project management, and program management). [3] W.

  5. Customerization - Wikipedia

    en.wikipedia.org/wiki/Customerization

    It is a critical aspect of the emerging new marketing paradigm. [2] The word "customerization" is a neologism, defined as the combination of operational customization and marketing customization. [3] The ability to gather information from and about the customer is an important aspect of customerization.

  6. CIP - Wikipedia

    en.wikipedia.org/wiki/CIP

    Capital improvement plan, in urban planning; Citizen Information Project in the UK; Classification of Instructional Programs, US Department of Education; Commercial Import Program, US-South Vietnam

  7. Requirements elicitation - Wikipedia

    en.wikipedia.org/wiki/Requirements_elicitation

    Before requirements can be analyzed, modeled, or specified they must be gathered through an elicitation process. Requirements elicitation is a part of the requirements engineering process, usually followed by analysis and specification of the requirements. Commonly used elicitation processes are the stakeholder meetings or interviews. [2]

  8. Customer delight - Wikipedia

    en.wikipedia.org/wiki/Customer_delight

    Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth . Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition .

  9. Customer benefit package - Wikipedia

    en.wikipedia.org/wiki/Customer_Benefit_Package

    A combination of a primary product with additional goods and services defines the total product to the customer. [1] In other words, a CBP is a combination of services and goods that adds value to the primary product acquired by the customer. The primary product is the "core" offering that attracts customers and satisfies their basic needs ...