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The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
NHS England's NHS Resolution FHS Appeal Unit hears, on behalf of the Secretary of State for Health, appeals from decisions of primary care trusts regarding applications to provide NHS pharmaceutical services in England, and also decides contractual disputes between primary care trusts and general practitioners, dentists or opticians. [12]
In 2013 the SPSO worked with NHS Education for Scotland to develop complaints handling training materials for NHS staff. [11] The SPSO worked closely with Healthcare Improvement Scotland (HIS), taking part in their working group looking at new guidance for adverse incident reviews.
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The NHS was established within the differing nations of the United Kingdom through differing legislation, and as such there has never been a singular British healthcare system, instead there are 4 health services in the United Kingdom; NHS England, the NHS Scotland, HSC Northern Ireland and NHS Wales, which were run by the respective UK government ministries for each home nation before falling ...
The NHS Litigation Authority was established in 1995 as a special health authority. [2] Its current duties are established under the National Health Service Act 2006. [3] It began using the name NHS Resolution in April 2017, reflecting a change of role to "the early settlement of cases, learning from what goes wrong and the prevention of errors" according to Jeremy Hunt, Secretary of State for ...
The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...
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