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• If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters • If you're using a mobile app or program that's setup to delete email from the server, you'll need to contact the manufacturer for help.
On the flip side, junk email can easily make its way past the spam folder filter and into your main email inbox. Sometimes, that spam can contain phishing links and other malicious code.
Emails deleted from the apps will be placed in your Trash folder. Deleting email from the Trash removes it from your account. Apps that use POP. Desktop apps, like Outlook, Thunderbird, and Mac Mail, can access AOL Mail using POP. Copies of your email download to the app, so actions in the app won't affect your account.
Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
5. Abandon ship. If all else fails and you’re still receiving enough spam emails to render your inbox impossible to use, it may be time to switch over to an entirely new account.
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Open the Spam folder. Select the email. Click Restore to Inbox or Not Spam; Click Ok on the top toolbar to move the message into your inbox. Future messages from this sender will be delivered to the inbox.
3. Mark messages as spam. While it’s tempting to keep scrolling past spam emails, report the message as spam instead. In most email programs, you simply click on a button that says, “Spam ...