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  2. How to Combat Stressful Situations at Work - AOL

    www.aol.com/combat-stressful-situations...

    For many of Us, work is a huge part of our day-to-day routine. It can even take up roughly 30 percent of our lives, which equates to about 90,000 hours. Considering that our profession consumes ...

  3. Stress management - Wikipedia

    en.wikipedia.org/wiki/Stress_management

    Eastern Asian employees may deal with certain work situations differently from how a Western North American employee would. [43] In a study conducted in Malaysia, it was found that while the classification of workplace stress is similar between Malaysians and Western employees, the perception of workplace stress as well as the approaches to ...

  4. Workplace aggression - Wikipedia

    en.wikipedia.org/wiki/Workplace_aggression

    Employers should take steps to create a safe and respectful work environment. This includes establishing clear policies and procedures for handling workplace aggression. Employers should also provide training on interpersonal skills and conflict resolution, as well as encourage open communication. If workplace aggression does occur, employers ...

  5. 10 Tips for Handling Difficult Clients - AOL

    www.aol.com/lifestyle/10-tips-handling-difficult...

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  6. Situational judgement test - Wikipedia

    en.wikipedia.org/wiki/Situational_judgement_test

    The Supervisory Practice Test was to point out whether or not supervisors could handle certain situations on the job. This test is said to effectively identify who could and could not be a supervisor. [9] The situational judgement test did not really take off and become a great use in the employment field until the early 1990s. [9]

  7. Counterproductive work behavior - Wikipedia

    en.wikipedia.org/wiki/Counterproductive_work...

    Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. [1] This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens.

  8. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. [1] Another classification of problem-solving tasks is into well-defined problems with specific obstacles and goals, and ill-defined problems in which the current situation is ...

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