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Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication.It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds.
Cultural competence, also known as intercultural competence, is a range of cognitive, affective, behavioural, and linguistic skills that lead to effective and appropriate communication with people of other cultures. Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.
Inter-cultural communication principles guide the process of exchanging meaningful and unambiguous information across cultural boundaries, that preserves mutual respect and minimises antagonism. Intercultural communication can be defined simply by the communication between people from two different cultures. [ 1 ]
People use the same communication-related cognitive processes for both mediated and interpersonal contexts, and “people and media are coequal communication alternatives that satisfy similar communication needs and provide similar gratifications” (p. 59). [7]
The dynamics of interpersonal communication began to shift at the break of the Industrial Revolution. The evolution of interpersonal communication is multifaceted and aligns with technological advancements, societal changes, and theories. Traditionally, interpersonal communication is grounded in face-to-face communication between people.
The application of cross-cultural communication theory to foreign language education is increasingly appreciated around the world. Cross-cultural communication classes can now be found within foreign language departments of some universities, while other schools are placing cross-cultural communication programs in their departments of education.
The Encyclopedia of Diversity and Social Justice states that "high context defines cultures that are relational and collectivist, and which most highlight interpersonal relationships. Cultures and communication in which context is of great importance to structuring actions are referred to as high context."
Invest in cultural sensitivity training to get insight into the customs, values, and modes of communication unique to the new culture. As a result, people and groups may become more sensitive to the variety of viewpoints and methods that integrative communication encompasses. Promote candid communication and attentive listening among team members.
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