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A well designed and maintained help desk can substantially: Increase the efficiency of operations; Reduce costs; Gain customer satisfaction; Improve public image; Effective auditing practices can contribute to maintaining the high quality of help desks, and help desk software may further improve the efficiency of help desk auditing.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
QuickBooks is an accounting software package developed and marketed by Intuit. First introduced in 1992, QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions that accept business payments, manage and pay bills, and payroll functions.
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Backup software are computer programs used to perform a backup; they create supplementary exact copies of files, databases or entire computers. These programs may later use the supplementary copies to restore the original contents in the event of data loss ; [ 1 ] hence, they are very useful to users.