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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]

3. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

4. Salesforce Doubles AI Hiring Goal, To Add 2K Sales Roles

   www.aol.com/salesforce-doubles-ai-hiring-goal...

   Salesforce Inc (NYSE:CRM) targets employing 2,000 people in the form of sales reps, marketers, and customer service agents to sell artificial intelligence software to clients, CNBC cited CEO Marc ...

5. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

6. Oracle CRM - Wikipedia

   en.wikipedia.org/wiki/Oracle_CRM

   Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.

7. List of embedded CRM systems - Wikipedia

   en.wikipedia.org/wiki/List_of_embedded_CRM_systems

   CRM Features Integration ... Customer Service Requests, Field Service, Service Levels, Warranties ... Customer support cases, knowledge base, Customer self-service,