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U-haul *does* have a reputation for not fulfilling reservations, after taking an online reservation and charging a $5 reservation fee. This practice can be especially annoying to movers who are depending upon a truck and are told that they cannot have one due to someone else's fault, no matter how far in advance the reservation was made.
U-Haul Holding Company is an American moving truck, trailer, and self-storage rental company, based in Phoenix, Arizona, [1] that has been in operation since 1945. The company was founded by Leonard Shoen and Anna Mary Carty in Ridgefield, Washington, who began it in a garage owned by Carty's family, and expanded it through franchising with gas stations.
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In the U.S., the sale of these supplemental insurance/waiver products may be regulated by each state's insurance department, and a special limited license may be required by the rental company in order to sell them. [13] The specific coverage offered can differ substantially, depending on the state or country in which the car is rented.
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