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Over two weeks after the cyberattack that has crippled many Ascension systems, patients are still dealing with delays, cancellations and unknowns. Delays in cancer treatment. Canceled appointments.
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Ascension is a large private Catholic healthcare system in the United States. Ascension had 142,000 employees, 142 hospitals, and 40 senior living facilities operating in 19 states and the District of Columbia as of the end of 2021. [1] Ascension is one of the largest nonprofit and one of the largest Catholic health systems in the United States.
Since then, the product has evolved into a suite of "patient engagement services," including a patient portal, patient self-scheduling solution, and live operator service to better help patients to schedule appointments, reschedule appointments, and make payments. [24] [non-primary source needed]
Ascension Michigan (formerly St. John Providence Health System) is a not-for-profit Catholic health system in the U.S. state of Michigan. A division of Ascension Health , it currently operates four hospitals in Southwestern Michigan, having previously operated in mid-Michigan and Metro Detroit . [ 1 ]
Ascension employees say the health system isn't being transparent enough about how deeply a May 8 ransomware attack continues to affect patients.
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Many portal applications also enable patients to request prescription refills online, order eyeglasses and contact lenses, access medical records, pay bills, review lab results, and schedule medical appointments. Patient portals also typically allow patients to communicate directly with healthcare providers by asking questions, leaving comments ...