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  2. Workforce optimization - Wikipedia

    en.wikipedia.org/wiki/Workforce_optimization

    Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. [1] It is used by call centers to improve workforce management and agent ...

  3. Verint Leading Hosted/Cloud-Based Workforce Optimization Market

    www.aol.com/news/2013-02-12-verint-leading...

    The solution portfolio includes the Impact 360 ® Workforce Optimization ™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer ...

  4. Workforce management - Wikipedia

    en.wikipedia.org/wiki/Workforce_management

    Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

  5. Service chain optimization - Wikipedia

    en.wikipedia.org/wiki/Service_chain_optimization

    The term "service chain optimization" was coined by ClickSoftware in 1996. ClickSoftware received a patent, US 6.985.872 B2, for continuous planning and scheduling (service chain optimization). The term refers to field service management optimization, workforce productivity, improving customer service, and reducing operating costs. [1]

  6. Verint Targets Operational Excellence with Enhancements to ...

    www.aol.com/news/2012-12-17-verint-targets...

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  7. Fugro Partners with University of Houston on Workforce ... - AOL

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  8. Dayforce - Wikipedia

    en.wikipedia.org/wiki/Dayforce

    Dayforce, formerly Ceridian, [3] is a descendant of Control Data Corporation (CDC). In 1992, Ceridian Corporation was founded as an information services company from the restructuring of CDC, a computer services and manufacturing company founded in 1957.

  9. Upcoming Conference Themes Address How Workforce Optimization ...

    www.aol.com/2013/08/05/upcoming-conference...

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