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An alternative to this is saying, “I’m ready to listen.” ... saying “I’m sorry” isn’t always the best thing to do. It can come across as detached when all they really need is support ...
A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3]
However, as the study results say, sometimes that perception isn’t as bad as we think it is. Related: 10 Best Phrases To Begin an Email, Plus the #1 Way You *Don’t* Want To Start Your Message ...
At its best, an apology is an expression of sincere personal remorse for one's own actions, rather than a form of inflammatory rhetoric or empty emotional coercion. A non-apology apology, on the other hand, is seen as a way of qualifying, or even avoiding, a "real" apology, and may even be used as the opportunity for yet another veiled insult.
A proverb [or proverbial phrase] is usually defined, an instructive sentence, or common and pithy saying, in which more is generally designed than expressed, famous for its peculiarity or elegance, and therefore adopted by the learned as well as the vulgar, by which it is distinguished from counterfeits which want such authority
You are not obliged to accept a self-serving "apology": "I'm sorry if people have misunderstood what I said." ( What I said was fine, but some people are just stupid. ) And you're definitely not obliged to accept an insinuation that you are the one to blame: "I didn't mean blabla, but I apologize if you took it the wrong way."
The One Time It's Best To Say "I'm Busy" All of the above responses are great swaps for "I'm busy," but Dr. Cooper says there's one time when the phrase is the best one to go with.
When the reply to a complaint contains the phrase I am sorry you feel..., the reply is seldom an apology. I am sorry you feel... is an expression of self-justification. The subtext message it conveys is what I did is perfectly fine; your reaction is inappropriate. Responses that begin this way usually segue to attempts at amateur psychology ...