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Baggage delays are also covered under the new rule. When passengers' checked luggage doesn't arrive within a reasonable amount of time, airlines must refund them any checked bag fees they've paid.
Customers can reject travel credits in lieu of cash refunds under new rules The Biden administration issued final rules Wednesday to require […] The post Airlines will now be required to give ...
In this case, a significant delay means the bag was not delivered within 12 hours of the passenger's domestic flight arriving at its gate, or 15 to 30 for international flights - depending on the ...
Passengers can also receive a refund if they paid for optional services, such as baggage fees, seat upgrades or in-flight Wi-Fi, but were not able to use them due to a flight cancelation, delay ...
The department said the investigation will evolve as it “processes the high volume of consumer complaints we have already received against Delta.” Investigators are likely to focus on whether Delta is complying with federal rules and offering prompt refunds to passengers whose flights are canceled or significantly delayed.
Check the status of your flight before you head to the airport. If your flight has been canceled, you could save yourself the hassle of a trip to a busy airport.
Delta has been offering waivers, which according to Delta, allow customers hurt by the troubles to make a one-time change to their itinerary, or to cancel and receive a refund for the unused ...
The Biden Administration proposed its change to the refund rules in 2022 after a surge in complaints about refunds when the coronavirus brought air travel to a standstill.