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An empathy gap, sometimes referred to as an empathy bias, is a breakdown or reduction in empathy (the ability to recognize, understand, and share another's thoughts and feelings) where it might otherwise be expected to occur.
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Artificial empathy or computational empathy is the development of AI systems—such as companion robots or virtual agents—that can detect emotions and respond to them in an empathic way.