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For example, if members of a family or a group that is traveling together are in different boarding groups, a gate agent can allow the customer in a later group to board with their companions.
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.
American Airlines is going to call them out with new technology. Here’s how it works: The system alerts gate agents with an audible signal when someone attempts to board early.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
American Airlines' new software will alert gate agents with a beeping sound when passengers try to board before their turn. American Airlines is starting to shame passengers who try to board too early
Various airlines, such as United, Continental, Delta, Northwest, and Southwest, have introduced priority boarding programs catering to specific customer groups. [1] As of October 2024, American Airlines was testing a program in several U.S. airports that alerts gate agents to passengers who attempt to board before their assigned boarding group ...
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that ...