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Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...
The general concept of managers making spontaneous visits to employees in the workplace has been a common practice in some other companies. The management consultants Tom Peters and Robert H. Waterman used the term in their 1982 book In Search of Excellence: Lessons from America's Best-Run Companies. [3]
Operational Excellence (OE) is the systematic implementation of principles and tools designed to enhance organizational performance, and create a culture focused on continuous improvement. It is intended to enable employees to identify, deliver, and enhance the flow of value to customers.
Quality of working life (QWL) describes a person's broader employment-related experience.Various authors and researchers have proposed models of quality of working life – also referred to as quality of worklife – which include a wide range of factors, sometimes classified as "motivator factors" which if present can make the job experience a positive one, and "hygiene factors" which if ...
The Excellence theory is a general theory of public relations that “specifies how public relations makes organizations more effective, how it is organized and managed when it contributes most to organizational effectiveness, the conditions in organizations and their environments that make organizations more effective, and how the monetary value of public relations can be determined”. [1]
Excellence may refer to: Excellence, for owners and fans of Porsche cars; Excellence (pop group), a Swedish pop group; Excellence, a word processor for the Amiga ...
Furthermore, innovativeness, productivity through people, and other cultural factors cited by Peters and Waterman in In Search of Excellence also have positive economic consequences. Denison, Haaland, and Goelzer reported that culture contributes to the success of the organization, but not all dimensions contribute equally.
The Auburn Performing Arts Center, Julie and Hal Moore Center for Excellence at Auburn High School (Alabama) is focused on performing arts. A center of excellence (COE or CoE), also called an excellence center, is a team, a shared facility or an entity that provides leadership, best practices, research, support, or training for a focus area.