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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Assembla Tickets Yes, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Yes Yes Yes Yes No Yes Yes No Unknown No No Axosoft: Yes, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal ...
Robust charting capacity, a workflow builder, drag-and-drop Dashboard editors, and automation capabilities are all standard. Request Tracker receives and manages all email sent to any of your key email addresses: support@, sales@, helpdesk@, security@, etc. Staff can manage ticket replies via email or by using RT’s full web interface.
Template:OTRS could refer to one of several templates related to the OTRS system. Instead of using this template, use one of the more specific templates listed below ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
This template creates a hyperlink to an existing VRTS ticket. It is useful for Volunteer Response Team agents wanting to refer to the content of specific tickets (for example, to request undeletion of a file). The template takes two parameters: the first is the ticket ID number and the second is the ticket number itself.
The design of a dashboard is more loosely defined. Dashboards are usually a series of graphics, charts, gauges and other visual indicators that can be monitored and interpreted. Even when there is a strategic link, on a dashboard, it may not be noticed as such since objectives are not normally present on dashboards.
The purpose of the UI design draft is to show the design proposed, and to explain how the user interface enables the user to complete the main use cases, without going into details. It should be as visual as possible and all the material created must be in such a format that it can be used in the final UI specification.