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  2. Vehicular metrics - Wikipedia

    en.wikipedia.org/wiki/Vehicular_metrics

    Best available examples are Railroad steel wheels on steel rails. Second moment: psi (lb·sq ft) psi (lb·sq ft) kg·m 2: handling: lower permits quicker turn-in for cars, higher is more stable in straight line. The moment of inertia about a vertical axis of a vehicle Size: feet feet meters handling, safety

  3. Dispatch (logistics) - Wikipedia

    en.wikipedia.org/wiki/Dispatch_(logistics)

    In a tow truck example, the card might be labeled with the tow car's radio identifier, "Downtown 6" and may be labeled with the vehicle number or data about the capabilities of the specific tow car. It might give a weight capacity, show the unit as a flat bed or cradle snatcher, or mention the unit carries a can of Diesel fuel.

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience has emerged as a vital strategy for all retail businesses that are facing competition. [12] According to Holbrook & Hirschman studies [13] (1982) customer experience can be defined as a whole event that a customer comes into contact with when interacting with a certain business. This experience often affects the emotions of ...

  5. Units of measurement in transportation - Wikipedia

    en.wikipedia.org/wiki/Units_of_measurement_in...

    vehicle-kilometre (vkm [1]) as a measure of traffic flow, determined by multiplying the number of vehicles on a given road or traffic network by the average length of their trips measured in kilometres. [2] vehicle-mile (vehicle miles traveled, or VMT [1]) same as before but measures the trip expressed in miles.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3]

  7. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    Many of these customer KPIs are developed and managed with customer relationship management software. Faster availability of data is a competitive issue for most organizations. For example, businesses that have higher operational/credit risk (involving for example credit cards or wealth management) may want weekly or even daily availability of ...

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