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With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]
In 2019, J&T was the fourth-largest delivery company, and the eighth unicorn in Indonesia. [16] As of April 2021, the company was valued by investors at US$ 8 billion. [ 17 ] In December 2021, the company was ranked as the 16th-largest unicorn in the world on the Hurun Index . [ 18 ]
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
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