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Kaizen (Japanese: 改善, "improvement") is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. Kaizen also applies to processes, such as purchasing and logistics , that cross organizational boundaries into the supply chain . [ 1 ]
Social cryptomnesia, a failure by people and society in general to remember the origin of a change, in which people know that a change has occurred in society, but forget how this change occurred; that is, the steps that were taken to bring this change about, and who took these steps. This has led to reduced social credit towards the minorities ...
On the other hand, transformational change works best when an enterprise faces a crisis and needs to make major changes in order to survive. In Japan, the land of Kaizen, Carlos Ghosn led a transformational change at Nissan Motor Company which was in a financial and operational crisis. Well organized quality improvement programs take all these ...
Business as usual (BAU), the normal execution of standard functional operations within an organisation, forms a possible contrast to projects or programmes which might introduce change. [1] BAU may also stand in contradistinction to external events which may have the effect of unsettling or distracting those inside an organisation.
The fact that median response time is listed in hours, rather than minutes, is attributed to the fact that the survey encompasses all customer service channels, including the relatively sluggish ...
Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. [2] Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc.
Its limited-time offerings didn't succeed, and its value perception weakened. US and North American same-store sales dropped 6% in its latest quarter , while adjusted earnings per share plunged 24%.
The Words of the Year usually reflect events that happened during the years the lists were published. For example, the Word of the Year for 2005, 'integrity', showed that the general public had an immense interest in defining this word amid ethics scandals in the United States government, corporations, and sports. [1]