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Recording of telephone conversations in wired systems requires physical access to the lines over which calls are carried. PBX based call-recording hardware is sold by PBX vendors and third parties. This hardware is attached to the PBX. It can be configured to record all calls or some calls, either randomly or on demand.
There are a number of ways to monitor telephone conversations. One of the parties may record the conversation, either on a tape or solid-state recording device, or they may use a computer running call recording software. The recording, whether overt or covert, may be started manually, automatically when it detects sound on the line , or ...
Reasons organizations may monitor or record conversations may include: [1] to protect a person's intent in dealings with the organization; to provide a record in the event of a dispute about a transaction; to improve customer service. In the state of Queensland it is not illegal to record a telephone conversation by a party to the conversation. [2]
Telephone recording may refer to: Wiretapping, monitoring of telephone and Internet-based conversations by a third party; Call-recording software, records telephone conversations over PSTN or VoIP in a digital audio file format; Call tracking software, records information about incoming telephone calls, and, in some regions, the conversation
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).
A call recording service is a commercial enterprise that can record telephone calls for a fee. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
A device which records or decodes electronic or other impulses which identify the numbers called or otherwise transmitted on the telephone line to which such device is dedicated. A pen register is similar to a trap and trace device. A trap and trace device would show what numbers had called a specific telephone, i.e., all incoming phone
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