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Sometimes the term business life cycle is used interchangeably with the organizational life cycle, while the two are different. The organizational life cycle is a more inclusive term for all kinds of organizations which includes even government organizations , but the business life cycle refers more specifically only to for-profit companies .
In business, service rate is a performance metric used to measure the customer service in a supply organization. One example of a service rate measures the number of units filled as a percentage of the total ordered and is known as fill rate. Fill rate is different from service level.
Levels of service (LOS) is a term in asset management referring to the quality of a given service. Defining and measuring levels of service is a key activity in developing infrastructure asset management plans. [2] [3] [4] Levels of service may be tied to physical performance of assets or be defined via customer expectation and satisfaction. [4 ...
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels ...
An organizational structure defines how activities such as task allocation, coordination, and supervision are directed toward the achievement of organizational aims. [1] Organizational structure affects organizational action and provides the foundation on which standard operating procedures and routines rest.
The model describes the required business processes of service providers and defines key elements and how they should interact. The Business Process Framework (eTOM) is a standard maintained by the TM Forum, [1] an association for service providers and their suppliers in the telecommunications and entertainment industries.
Business relationship management consists of knowledge, skills, and behaviors (or competencies) that foster a productive relationship between a service organization (e.g. Human Resources, Information technology, a finance department, or an external provider) and their business partners. [1]
SOA systems require IT support processes as well as organizational processes that will also involve the business leaders. SOA needs a solid foundation that is based on standards and includes policies, contracts, and service level agreements. The IT community is expected to use services to quickly automate new and changing business processes.