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  2. Operations, administration, and management - Wikipedia

    en.wikipedia.org/wiki/Operations,_administration...

    It can also involve maintaining the service databases which are used to determine periodic billing. Maintenance involves upgrades, fixes, new feature enablement, backing up and restoring data, and monitoring the media health. The major task is Diagnostics and troubleshooting. Provisioning is the setting up of the user accounts, devices, and ...

  3. Standard operating procedure - Wikipedia

    en.wikipedia.org/wiki/Standard_operating_procedure

    A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. [1] SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. [citation needed]

  4. Case management (US healthcare system) - Wikipedia

    en.wikipedia.org/wiki/Case_management_(US...

    The generic model used in the United States is the chronic care model, which holds that health care does not only involve change in the patient and that high-quality disease care counts the community, the health system, self-management support, delivery system design, decision support, and clinical information systems as important elements in ...

  5. Integrated logistics support - Wikipedia

    en.wikipedia.org/wiki/Integrated_Logistics_Support

    Maintenance planning begins early in the acquisition process with development of the maintenance concept. It is conducted to evolve and establish requirements and tasks to be accomplished for achieving, restoring, and maintaining the operational capability for the life of the system.

  6. Level of Repair Analysis - Wikipedia

    en.wikipedia.org/wiki/Level_of_Repair_Analysis

    The LORA process produces the final support solution for the system. It determines where each required maintenance action will be performed, the physical resources that must be available to support performance of maintenance, and what the support infrastructure must be capable of sustaining throughout the operational life of the system.

  7. Operational planning - Wikipedia

    en.wikipedia.org/wiki/Operational_planning

    The operations plan is both the first and the last step in preparing an operating budget request. As the first step, the operations plan provides a plan for resource allocation; as the last step, the OP may be modified to reflect policy decisions or financial changes made during the budget development process. [4] Operational plans are ...

  8. Utilization management - Wikipedia

    en.wikipedia.org/wiki/Utilization_management

    Utilization management is "a set of techniques used by or on behalf of purchasers of health care benefits to manage health care costs by influencing patient care decision-making through case-by-case assessments of the appropriateness of care prior to its provision," as defined by the Institute of Medicine [1] Committee on Utilization Management by Third Parties (1989; IOM is now the National ...

  9. Hospital information system - Wikipedia

    en.wikipedia.org/wiki/Hospital_information_system

    A hospital information system (HIS) is an element of health informatics that focuses mainly on the administrational needs of hospitals.In many implementations, a HIS is a comprehensive, integrated information system designed to manage all the aspects of a hospital's operation, such as medical, administrative, financial, and legal issues and the corresponding processing of services.