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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
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As an example (and not including locality adjustments), an employee at GS-12 Step 10 (base salary $98,422) being promoted to a GS-13 position would initially have his/her salary set at GS-13 Step 4 (base salary $99,028, as it is the nearest salary to GS-12 Step 10 but not lower than it), and then have his/her salary adjusted to a higher step ...
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