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  2. Diploma in Teaching English to Speakers of Other Languages

    en.wikipedia.org/wiki/Diploma_in_Teaching...

    Language support, e.g. mainstream teaching programmes, specialist skills support. Candidates can narrow down their specialist area to research a particular aspect in appropriate depth. For example, English for Special Purposes could be narrowed down to: Teaching communication skills to doctors working in a general hospital.

  3. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same organization or another.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  5. Entry-level job - Wikipedia

    en.wikipedia.org/wiki/Entry-level_job

    Recent graduates from high school or college usually take entry-level positions. Entry-level jobs targeted at college graduates often offer a higher salary than those targeted at high school graduates. These positions are more likely to require specific skills, knowledge, or experience. [1] Most entry-level jobs offered to college graduates are ...

  6. Trinity College London ESOL - Wikipedia

    en.wikipedia.org/wiki/Trinity_College_London_ESOL

    ESOL Skills for Life certificates These assessments are offered in Speaking and Listening, Reading and Writing and are available from Entry 1 to Level 2 in the Regulated Qualifications Framework (RQF). Trinity is the only examinations board to also offer pre-RQF assessments (non-accredited) in Speaking and Listening – ESOL Step 1 and Step 2.

  7. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [ 12 ] ).

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