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We take fraud, scam, phishing and spoofing attempts seriously. If you receive a correspondence you think may not be from Amazon, report it immediately.
Please visit our Customer Service page and select "Report Something Suspicious". You can find this option under "Help with something else". You will be offered a choice between reporting a suspicious phone call, email or SMS received or reporting a suspicious product or seller.
If you think you may have received a suspicious or fraudulent correspondence claiming to be from Amazon, we recommend that you report it. For more information, visit Report a Scam. For tips to determine whether a communication you received is from Amazon, visit Identifying a Scam.
If you wish to report a suspicious email claiming to be from Amazon that you believe is a forgery, you may submit a report. You may also forward phishing emails and other suspected forgeries directly to stop-spoofing@amazon.com.
To report a phishing or unsolicited email to Amazon, open a new email and attach the email that you suspect is fake. Send the email to reportascam@amazon.com. Sending the suspicious email as an attachment is the best way for us to track it.
One way to spot a scam is to understand its mechanics. A new and complicated scam starts with a call or text message about a suspicious charge on your Amazon account. But it’s not really Amazon. It’s a scammer with an elaborate story about fraud using your identity that ends with you draining your bank or retirement accounts.
If you are not a customer, you can still report a suspicious message to us at reportascam@amazon.com. These reports give us information to identify bad actors and take action against them, helping us stop scams before they happen.
Report it at ReportFraud.ftc.gov. If you think someone has gotten access to your accounts or personal information, visit IdentityTheft.gov. There, you’ll find steps to take to see if your identity has been misused, and how to report and recover from identity theft.
To report a phishing or unsolicited email to Amazon, do one of the following: Open a new email and attach the email that you suspect is fake. Send the email to stop-spoofing@amazon.com .
If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com. For more information on the most common scam tactics, visit Scam trends .