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2. Avaya - Wikipedia

   en.wikipedia.org/wiki/Avaya

   Avaya LLC(/ ə ˈ v aɪ. ə /), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, [3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.

3. Avaya Unified Communications Management - Wikipedia

   en.wikipedia.org/wiki/Avaya_Unified...

   Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. It uses a service-oriented architecture (SOA) that serves as a foundation forunifying the configuration and monitoring of Avaya Unified Communications Servers and data systems .

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization.

5. Unified communications - Wikipedia

   en.wikipedia.org/wiki/Unified_communications

   Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...

6. Verint Systems - Wikipedia

   en.wikipedia.org/wiki/Verint_Systems

   Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. [2] The company offers an open platform, applications, and bots that incorporate artificial intelligence (AI), advanced analytics, large language models, and automated workflows to analyze business intelligence from customer interactions in the ...

7. Kevin J. Kennedy - Wikipedia

   en.wikipedia.org/wiki/Kevin_J._Kennedy

   Kevin J. Kennedy (born 1955) is an American business executive.He is currently the CEO of Quanergy Systems (NYSE: QNGY and QNGY.WS), a growth company that develops software and sensor technology enabling 3D perception and autonomy, after joining the Board in 2019.